Terms and Conditions of Sale
First and foremost, we reserve the right to refuse service and sales to any individual, company or otherwise at our own discretion and we do not need to provide a reason for this if we do not wish to.
Refunds
We do not provide refunds for “change of mind” circumstances after a purchase has been completed (payment made and order committed), including but not limited to refunds for orders placed (shipped or not), exchanges, incorrectly ordered items or items that are placed on sale after purchase.
We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed, do not match the item description we provide or if goods are damaged upon receipt. Any and all refund requests must include relevant evidence of the circumstances that occurred. Insufficient evidence provided will result in no refund. This includes single cards that meet a Near Mint condition (not all cards are perfectly centred with 0 blemishes).
If an agreement can be made between NJ Collectables and the customer to resolve any faults (such as extra product at our discretion to make up the contents), the refund request is completed and no further actions are required.
Refund or missing item requests that are over 3 months old will not be refunded. It is the customers responsibility to ensure that any issues and/or concerns are raised in a timely manner. We take all necessary steps to ensure orders are fulfilled in a timely manner with appropriate evidence, such as tracking and order confirmation & receipts, we expect the same courtesy if an issue needs to be raised with us.
At our discretion, should an order be refunded, we will charge a cancellation fee and advise of this prior to actioning the request.
Refunds and replacements will not be issued for things such as “minor corner damage” or “poor shrink wrapping” or "this isn't PSA10 worthy" unless a customer has previously placed their request for a particular condition item and we have confirmed that we can accommodate the request. See Special Delivery Instructions below.
Special Delivery Instructions
Any special requests, order requirements or delivery instructions are to be placed in the section provided in the order confirmation. If this is not available or another request is required, we may be able to accommodate this request prior to the order being fulfilled.
If you’re wanting confirmation on a product condition, please Contact Us prior to making an order.
This includes if customers have expectations on their purchases, such as product condition / quality, special packaging requests or conditions.
Example: if a customer wishes to purchase a booster box for a sealed display piece, it is expected that this will be brought to the staff attention and confirmed by staff before the order is placed. We don’t always receive goods in “perfect” condition however we always provide each order the best possible condition product we have on hand.
Order Fulfillment & Postage / Shipping & Handling Times
All orders placed are expected to be packed and shipped, with fulfillment / order confirmation, within 3-5 working/business days of the order’s payment in full – however this is not always guaranteed. If there is an instance that we require additional time or cannot fulfill your order within a reasonable time frame, we will attempt to contact you directly using the information you provided in your order. Please follow our Facebook page and keep an eye on the notifications in the cart and/or header of the website for the latest information and potential disruptions to orders.
If we cannot contact you, we will either cancel the order completely with a full refund or fulfill the order at the earliest possible convenience. Please contact us should you have any concerns or difficulties finding information regarding your order status using our Contact Us page.
All post will be ordered and sent with Australia Post by default in all instances unless communicated otherwise by us. Tracking will always be provided in your order confirmation for you to follow up on through the email notification of Order Completion, your account on the website and also via Australia Post (we submit your details to the Australia Post system tracking).
All parcel shipments have a Signature on Delivery requested by default. This is not optional from us. Australia Post policies apply, including any reasons they provide for parcels being left in a safe place. We unfortunately do not control how your local Post Office or carrier handles your parcels or whether they comply with these instructions. Should an issue occur, the first point of call should be your local post office. If no result, please contact us for investigation.
In the instance that there’s extended delays or a lack of communication, do not hesitate to contact us directly. (also check your email spam folder!)
Express Post
Express Post orders are subject to the above Order Fulfillment & Postage conditions. Express Post refers to the service offered by Australia Post and it’s associated costs – this does not mean your order gains priority over another order or that the order is excluded from the shipping & handling times noted above.
If an order is urgent or if you need items by a specific date (for an event or otherwise) please use the Contact Us page to ensure we can meet your expectations.
Singles Shipping
Singles shipping is an option available to save some money and have items sent using an envelope. We use either the Standard Green Tracking envelopes or the Express Envelopes.
Orders are packed safely with sleeves and cardsavers/toploaders.
Any orders of sealed items using this postage method may be refunded with applicable cancellation fees without warning. This is for single card orders only.
Opened Live – Posted Free
This is an option for our customers to get involved in our live openings on Facebook.com/NJCollectables, Twitch or YouTube and engage with us for some fun.
This option entitles you to free standard post of your order and we will open it on a live stream, sleeve, package and post within the handling times also noted within the T&C’s here.
We run weekly on Friday nights at 7:30pmpm plus other times when announced, such as midnight launches. This is available on our Facebook, Twitch and YouTube profiles.
We by default only ship the cards to our customers however we’re happy to ship all contents on request. Please either add this in your shipping notes or make contact directly for this.
Forewarning, with this option you will NOT receive sealed products. Orders placed with this method are scheduled to be opened live ONLY.
Click and Collect
Click and Collect is an option made available to those who wish to collect their items in person from our store located on the Contact Us page.
Click and Collect is available during our normal opening hours (available on the website, Google and Facebook). All orders are available for collection when the “Awaiting Collection” email is received advising the order is ready for pickup. If you’re unsure please Contact Us.
Click and Collect orders must be collected within 2 weeks of the order being confirmed as Awaiting Collection. We reserve the right to cancel orders that are held beyond this time frame.
A Click and Collect order may be cancelled under circumstances including but not limited staff availability or if staff safety may be compromised. This is an offering, and we reserve the right to refuse this at our discretion. If this click and collect is cancelled we will request the appropriate postage costs from you to complete and fulfill your order or refund the order in full.
Order Contact Details
Contact details in each and every order must be valid and real. We do not accept orders placed with fake or invalid details, including but not limited to pseudonames, fake email accounts and/or phone numbers. If you do not accept this condition, please do not place an order – we do often validate the details provided in each order. If an issue arises and the contact details are incorrect, we will be unable to contact you to resolve. We reserve the right to cancel any orders that breach this sale condition.
If an order is placed with incorrect details (error / typo etc) please contact us directly with your order details to ensure that all information is provided to you.
It is the customers responsibility to ensure contact details are updated and maintained through their accounts on the website, especially shipping addresses. If a shipping address is provided incorrectly and contact is not made before fulfillment to correct this, we do not take responsibility if the item is not received. Items are insured through the shipping providers but not for incorrect details.
We do not take responsibility, including any insured goods, if the shipping details are false or incorrect and cannot assist under our policy if a parcel is missing or stolen that was completed with false or incorrect information. Please provide accurate and real information on all orders.
Change of Address
In the instance that you may change your address during your order being processed, it is the customer’s responsibility to advise us of this change and organise for the shipping details to be updated. We highly recommend using the Australia Post change of address services, such as redirection or PO Box / Parcel Collect, during these times.
We do not take responsibility for items sent to a previous address if we are not informed prior to the item being shipped and we do not guarantee that we will be able to adjust the address for you or recover the items.
If an item is subject to post redirection, that is initiated by the customer after the item has already been sent, we do not take responsibility for what may take place. This will need to be resolved between the customer and Australia Post directly. We will provide information as needed however we cannot provide any guarantees.
Buy Now Pay Later, Payment Plans & Loan Facilities
We offer Buy Now Pay Later (BNPL) options such as ZipPay. Both the customer and provider are subject to the agreed terms and conditions provided by the respective provider. Customers who choose to use these services are also subject to the Terms and Conditions provided by the respective BNPL upon using their payment services.
We do not offer Payment Plans, Loans, reserves or holds on any items under any circumstances.
We do not offer BNPL services for Pre-Order items unless the products are physically within our possession and will meet the expected shipping guidelines above.
Bundles, Combos and Build your Bundles
Bundles are to allow our customers to access deals when buying multiples of the same pre-order for release (and occasionally, other combos at our discretion). Bundles that have mixed releases or delays to release of 1 or more item in the same bundle will result in delayed shipping for ALL items on the order, unless we decide to send on our terms.
Bundles with no items added to them that are placed, will result in cancellation, as there are no products purchased and no items allocated to the order and no payment made.
Credit Card Payments
We do accept credit card payments, directly through our website via Square and also through the PayPal checkout. Where a credit card payment is made directly through the website for orders over $100 AUD, we may request additional validation of the purchase. This may include evidence of the card and photo ID to confirm name and address as well as confirmation of the card and name used on the card. This is an Anti-Fraud condition and if not agreeable to the customer, the order will be cancelled and refunded.
All Credit Card payments must be made and authorised by the named owner on the credit card or orders will be cancelled and refunded.
If you do not wish to provide this information when requested please choose another payment option.
Order Limitations and Restricted Order Quantities
In some instances, limitations to the number of items a customer can purchase will be applied. This includes singles and sealed items. These restrictions are in place for high demand items, and items that often have limited availability. If the website only allows ordering to a limited quantity, this is the final quantity you can order. Placing multiple orders for the items to get around limitations will likely result in an automatic cancellation.
This includes and is not limited to friends ordering to your address or using an alternate name to your address, or any combination used in an attempt to get around our limitations. You may be charged a cancellation fee as a result of this, in line with cancellation charges in these terms and conditions. This will be taken from the refund amount.
Rewards Points Policy
EARNING REWARDS:
The currency for accumulating NJCredits is the Australian Dollar (AUD).
IN-STORE: When a customer identifies themselves to in-store personnel during an in-store purchase at the point of sale (POS), the amount spent on Valid Purchases (all purchases except gift cards, delivery fees, and specific excluded products as determined by NJ Collectables) is promptly credited to their account as NJCredits following the transaction.
ONLINE: When a customer completes an online transaction on the NJ Collectables website and logs into their online account, the amount spent on Valid Purchases is added to their account as NJCredits upon completing the transaction.
Customers can check their NJCredits balance on the NJ Collectables website, or during a purchase.
Holding onto too many NJCredits at once will stop customers from getting any more.
NJCredits will round to the nearest whole number when being awarded to the customer.
NJ Collectables reserves the right to withdraw, cancel, or modify NJCredits at any time and without prior notice, for any reason, including but not limited to NJCredits awarded in error or acquired through fraudulent means.
NJCredits are not transferable, cannot be sold, or exchanged for cash or any similar form of payment, including gift vouchers, gift cards, checks, and credit notes. Earning fewer NJCredits is a consequence of applying an NJCredits discount during the purchase, based on how many NJCredits are spent.
When a customer returns a purchase in-store, online, or via any other method (including refunds of any kind), any previously granted NJCredits are adjusted or revoked in line with the amount that was awarded in the transaction.
REDEEMING REWARDS:
IN-STORE: Your NJCredits can be redeemed exclusively at our physical store. to locate our physical stores, please go to https://njcollectables.com.au/contact to find out.
ONLINE: When making online purchases on our website, you must be logged into your valid account to spend any NJCredits.
NJ Collectables operates both a physical and online store, and all rewards are redeemed in Australian Dollars (AUD).
While purchasing, you will be given an option to spend your NJCredits on a discount.
Customers can spend a minimum amount of NJCredits. NJCredits can be used on shipping fees.
In certain situations, specific conditions related to NJCredits redemption may apply, as detailed in promotional terms and conditions issued at the time.
Please take note that some discounts may not work with other offers, which includes additional rewards, sale events, discount codes, or gift cards.
NJCredits will expire after a duration of time, an email will be sent out before the NJCredits will be lost.
For each transaction, only NJCredits from a single customer account may be redeemed.
NJ Collectables will not be held responsible or liable if NJCredits cannot be redeemed for any reason, especially in the case of technical issues, such as software or hardware failures or EFTPOS malfunctions.
Generally, rewards can be redeemed once, unless otherwise stated at the time of issuance.
NJ Collectables reserves the right, at its absolute discretion, to exclude specific items and promotions from being eligible for reward redemption.
When using Buy Now, Pay Later payment methods, you can redeem rewards during the initial transaction but not during subsequent payments.
If a customer wishes to return a purchase for reasons other than a product being faulty or not as described, then any NJCredits that were redeemed or utilized during the purchase will be returned. Any potential NJCredits earnt will also be adjusted.
Membership Plans and Tiers
TBC
Further Information
If there are any questions or concerns with any of the conditions in this section, please feel free to contact us directly using the details on our Contact Us page.