Terms and Conditions of Sale
First and foremost, we reserve the right to refuse service and sales to any individual, company or otherwise at our own discretion. This includes, but is not limited to, instances of suspected fraud, harassment of staff, or repeated breaches of our ordering terms and limitations.
Refunds
We do not provide refunds for “change of mind” circumstances after a purchase has been completed (payment made and order committed), including but not limited to refunds for orders placed (shipped or not), exchanges, incorrectly ordered items or items that are placed on sale after purchase.
We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed, do not match the item description we provide or if goods are damaged upon receipt. Any and all refund requests must include relevant evidence of the circumstances that occurred. Insufficient evidence provided will result in no refund.
Product Condition: This policy includes single cards that meet a "Near Mint" condition. Please note that not all cards are perfectly centred or possess zero blemishes. Minor factory defects—including but not limited to print lines, minor whitening on edges of pack-fresh cards, or slight foil curling—are considered part of the manufacturing process and do not constitute "damaged" or "faulty" goods.
If an agreement can be made between NJ Collectables and the customer to resolve any faults (such as extra product at our discretion to make up the contents), the refund request is completed and no further actions are required.
Refund or missing item requests that are over 3 months old will not be refunded. It is the customer's responsibility to ensure that any issues and/or concerns are raised in a timely manner.
At our discretion, should an order be refunded (including for breaches of our Order Limitation policy or change of mind requests we choose to honor), we will charge an administrative cancellation fee of 10%. This fee covers non-refundable merchant transaction fees and manual processing labor.
Refunds and replacements will not be issued for "minor corner damage" or "poor shrink wrapping" on sealed products unless a customer has previously placed a request for a specific condition and we have confirmed we can accommodate it. See Special Delivery Instructions below.
Special Delivery Instructions
Any special requests, order requirements or delivery instructions are to be placed in the section provided in the order confirmation. If this is not available, we may be able to accommodate requests prior to fulfillment if contacted directly.
Example: if a customer wishes to purchase a booster box for a sealed display piece, it is expected that this will be brought to staff attention and confirmed before the order is placed. We do not always receive goods in “perfect” condition; however, we always provide the best possible condition product on hand.
Order Fulfillment & Pre-Orders
Fulfillment: All orders are expected to be packed and shipped within 3-5 working/business days of payment in full—however, this is not guaranteed. Some circumstances such as late deliveries may impact our ability to ship. We will do our best to notify all customers whose orders are impacted as soon as practical.
Pre-Orders & Allocations: Release dates are estimates provided by manufacturers and are subject to change. In the event of supplier stock "allocations" (where we receive less stock than ordered), we will fulfill orders in the sequence they were received. If we are unable to fulfill your order due to stock unavailability, a full refund will be provided.
All shipping is handled by Australia Post by default. Tracking is provided via email upon order completion. All parcel shipments have Signature on Delivery requested by default; this is not optional.
Singles Shipping
Singles shipping (envelopes) is for single card orders only. Any orders containing sealed items purchased using this postage method will be automatically cancelled and refunded, subject to the standard 10% administrative cancellation fee.
Order Limitations and Restricted Quantities
Limitations on the number of items a customer can purchase apply to high-demand products. If the website restricts a quantity, that is the final limit per customer group.
Bypassing Limits: Any attempt to bypass these limits—including but not limited to using multiple accounts, alternate names, different addresses, or having associates/friends order to the same location—will result in the cancellation of all associated orders. At our discrection, an administrative recovery fee of 10% of the order total will be deducted from the refund without further notice to cover merchant fees and manual audit labor.
Order Contact Details
Contact details must be valid and real. We do not accept orders placed with pseudonyms, fake emails, or invalid phone numbers. We reserve the right to cancel any orders that breach this condition. It is the customer's responsibility to ensure shipping addresses are correct. We do not take responsibility for items sent to an incorrectly provided address.
Buy Now Pay Later (BNPL)
We offer BNPL services (e.g., ZipPay & Afterpay). Customers using these services are subject to the provider's terms as well as ours. Please note that refunds for orders placed via BNPL are still subject to the 10% administrative cancellation fee where applicable.
Rewards Points Policy (NJCredits)
NJCredits are earned on valid purchases (excluding gift cards and delivery fees). NJ Collectables reserves the right to modify or cancel NJCredits at any time. NJCredits are non-transferable and cannot be exchanged for cash. If a purchase is returned or refunded, any granted NJCredits will be revoked or adjusted accordingly.
Further Information
If there are any questions or concerns regarding these conditions, please contact us directly via our Contact Us page.